The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Ajoka.

The cost of shipping a probable faulty item back to us in China / Hong Kong would be borne by the customer. This cost may be refundable if a serious error has been made by Ajoka. In these cases we will communicate with the customer to offer this.

The expense of shipping replacement items and parts back to customers is borne by Ajoka. We also bear the cost of taxes and charges from importing returned items back through China Customs ( if any).

If items received are substantially not as described, Ajoka will be able to offer a full refund of the original payment plus a refund of the returned items cost on submission of a valid return shipping receipt (using postal return not courier as specified in our returns slip instructions).

Cases where we can probably offer such an additional refund include:

• Rare cases where we ship totally the wrong item.
• Cases where the online description for an item was wrong at the time of purchase, e.g. listing a functionality that is in fact not supported
• Sending goods wrong memory capacity.
• Sending goods in the wrong localized format, e.g. NTSC / PAL
• Sending goods in the wrong color ONLY IF the customer actually specified a color choice in the order comments or comments prior to the order.
• Shipping problems as described in the separate section below.

Ajoka does not accept returns of goods where the buyer / consignee has simply changed his/her mind, or where the goods are not functionally faulty. Ajoka will also not accept return of goods for reasons of product color differences unless the customer clearly indicated color choices in their order comments.

Customers are advised to pay attention to mega pixel ratings of digital cameras. The important mega pixel rating is that of the sensor, not of the higher "interpolated" rating. I.e. the lower number in the item description. Returns cannot be accepted because customers are unaware of this distinction.

The customer is responsible for reading the item description and finding out if the item is compatible with their local standards. e.g. digital TV standards: we will usually cancel orders if we are aware that there is a compatibility issue, but ultimately it is the responsibility of the customer what they choose to order.

Ajoka does not permit returns where customers / dropship consignees simply refuse to pay their import duties or customs charges from their own country.